FAQ

Find quick answers to common questions about booking, check-in, amenities, and more — so you can plan your perfect getaway with ease.

General

1. What is Getaway & Stay?

Getaway & Stay is a full-service vacation rental management company that connects travelers with exceptional homes across five beautiful regions — the Smoky Mountains, Door County, Green Bay, the Gulf Coast of Florida & Alabama, and the Rocky Mountains.

2. Which destinations do you serve?

We manage vacation rentals in several popular travel spots, including mountain cabins, lakeside homes, coastal condos, and countryside retreats.

3. What makes Getaway & Stay different?

We focus on personalized service — for both guests and homeowners. Our team is local to each region we serve, ensuring high-quality care, local expertise, and unforgettable stays.

How do I book a vacation rental?

Browse our listings, select your destination and dates, and complete your secure booking online. You’ll receive confirmation and check-in details by email.

5. What’s included in my stay?

All our homes come fully stocked with linens, towels, starter toiletries, and kitchen essentials. Many properties also feature extras like fire pits, hot tubs, and game rooms.

6. What is your cancellation policy?

Each property has its own policy, shown clearly before checkout and in your confirmation email. Most offer flexible options for early cancellations.

7. Are pets allowed at your properties?

Many of our homes are pet-friendly! Filter by “Pet Friendly” when browsing or check the property details for pet policies and fees.

8. What time is check-in and checkout?

Check-in times typically start at 4 PM, and checkout is at 10 AM. Some properties may offer early check-in or late checkout upon request and availability.

For Property Owners

9. How do I list my property with Getaway & Stay?

Fill out our short owner inquiry form. Our team will connect with you to review your home, local market, and earning potential.

10. What services do you provide to homeowners?

We handle everything — listings, bookings, guest communication, cleaning, maintenance, and marketing — so you can enjoy passive income without the stress of managing guests.

11. How do you market my vacation rental?

Your property is featured on top booking sites like Airbnb and Vrbo, plus our own website and social media. We use professional photography, SEO, and regional marketing to maximize bookings.

Policies & Support

12. Who do I contact if I need help during my stay?

Our support team is available 24/7. You’ll find your local contact details in your booking confirmation or you can reach us through our Contact page anytime.

Here's What You Need To Know

CAN I BOOK DIRECTLY WITH YOU?

Certainly! Booking directly with us offers several advantages. You can take advantage of any special offers or promotions we may have, and you'll have access to our complete range of rentals. Additionally, booking directly enables us to provide personalized service, addressing any questions you may have about your stay.

To book directly with us, visit our website or give us a call. Our user-friendly website allows easy browsing and booking, while our team is available by phone or email to assist with any questions or concerns you may have.

WHAT IS THE CHECK-IN PROCESS?

The check-in process is designed to be smooth and convenient for our guests. Here's a step-by-step guide: Before your arrival, you will receive an email containing all the necessary forms to be filled out. These forms typically include the rental agreement, the number of guests in your party, and some basic details about your stay, including your expected arrival time. Once you've submitted the forms, our team will promptly review the information and make any necessary preparations for your arrival.

Completing these forms in advance plays a crucial role in ensuring that your rental is fully prepared for your arrival. This proactive approach allows us to offer personalized and attentive service to each guest. By providing the required information ahead of time, you help us anticipate your needs, making your stay enjoyable and stress-free.

DO YOU HAVE PARKING AT THE PROPERTIES?

Ensuring a pleasant and stress-free stay is our priority, and we recognize that parking is a key consideration for many guests. Yes, we provide parking.